At Alira Stays, we understand that plans may shift and life can surprise you. Our cancellation and refund policy provides a clear process while keeping empathy at its heart.
The terms below describe our general policy. If a specific property has different terms, those terms will be shared with you during booking and will apply to that reservation.
Cancellation timelines
Eligible for a full refund.
A partial refund may apply, depending on how close the cancellation is to check-in and the occupancy lost.
These are typically non-refundable because the villa has been reserved exclusively for your stay. We will still consider genuine emergencies with understanding.
Date rescheduling
We are happy to help you reschedule, subject to the property’s availability. Please contact us a few days in advance so we can make the change smoothly.
No rescheduling fee is charged unless a fee is explicitly stated at the time of booking. Any applicable property-specific charge will be shared with you before the change is confirmed.
Refund process
Approved refunds are processed within 7 to 10 working days. If your refund is delayed beyond this period, please contact our team and we will check its status for you.
Partner property policies
Some villas are hosted in collaboration with trusted property owners. Their cancellation terms may differ from this general policy. Any specific terms that apply to your stay will be shared during booking.
We are here to help
Travel plans can change. If you need support, clarity, or help with a cancellation or date change, our team is ready to assist with care.
Contact Alira Stays and our team will help you understand the options for your reservation.