Terms & Conditions

Applicability

The access to and use of this website (“Website”) operated by Alira Stays, an Indian hospitality and villa accommodation brand operating under the laws of India (“Company”), and all services, bookings, reservations, enquiries, communications, and offerings made available through the Website, shall be governed by these Terms and Conditions (“Terms & Conditions” or “Terms”).

For the purposes of these Terms & Conditions, the term “User” refers to you, being any individual, person, or legal entity that accesses, browses, uses, or avails any service offered by the Company through the Website. The term “User” shall include guests, customers, property owners, representatives, agents, contractors, affiliates, and any other persons using the Website or interacting with the Company through the Website.

Where the Website or services are accessed by a company, partnership, trust, or any other legal entity, the term “User” shall include such entity and its duly authorised representatives.

The Company makes the Website and the services available strictly on the condition that the User accepts these Terms & Conditions in their entirety. These Terms govern the User’s access to the Website, use of content, submission of enquiries, booking of properties, payments, cancellations, communications with the Company, and any other interaction or transaction carried out through the Website.

These Terms & Conditions also apply to all backend systems, booking engines, communication tools, and operational platforms used by the Company to deliver its services, whether accessed directly by the User or operated internally by the Company.

The User is advised to read these Terms & Conditions carefully before accessing or using the Website. By accessing or using any part of the Website, the User expressly agrees to be bound by these Terms.

These Terms & Conditions constitute an electronic record in the form of an electronic contract under the Information Technology Act, 2000, and the rules made thereunder, and do not require any physical, electronic, or digital signature to be legally valid or enforceable.

Changes to the Terms & Conditions

The Company reserves the right to revise, modify, update, or replace these Terms & Conditions at any time by amending this page. Such revisions shall be effective from the date they are posted on the Website. The User is responsible for reviewing these Terms periodically to remain informed of any changes, as they shall be binding upon the User.

The Company may, at its sole discretion and without prior notice, modify, suspend, restrict, or discontinue any aspect of the Website or the services, including but not limited to adding or removing features, functionalities, or content, imposing usage limits, or temporarily or permanently ceasing operation of the Website or any part thereof.

Acceptance of the Terms & Conditions

The User acknowledges and agrees that the User shall be bound by these Terms & Conditions by accessing the Website, browsing its content, submitting enquiries, making reservations or bookings, communicating with the Company, or otherwise availing any service offered by the Company through the Website.

Eligibility

By agreeing to these Terms & Conditions, the User represents and warrants that, where the User is a natural person, the User is at least eighteen (18) years of age and legally competent to enter into a binding contract under applicable laws. Where the User is acting on behalf of a company, partnership, trust, or any other legal entity, the User represents and warrants that they are duly authorised by such entity to accept these Terms & Conditions and to bind such entity to these Terms.

The User further represents and warrants that they have the full power, capacity, and authority to access the Website, use the services provided by the Company, and enter into these Terms & Conditions, and that these Terms shall be binding and enforceable against the User in accordance with their terms.

The Company may require the User to provide personal details, contact information, government-issued identification documents, or other verification information for purposes including booking confirmation, check-in compliance, fraud prevention, regulatory requirements, or record maintenance.

In the event that the Company revises the eligibility criteria for accessing the Website or availing its services, and the User no longer meets such criteria as determined by the Company in its sole discretion, the User agrees that the Company may restrict, suspend, or terminate the User’s access to the Website or services without any liability.

The User is solely responsible for ensuring that appropriate security measures, safeguards, and protections are implemented on any device used to access the Website. The Company shall not be responsible or liable for any unauthorised access, misuse, or disclosure of information arising from the User’s failure to secure their devices, credentials, or communication channels.

The User agrees not to use the Website or the services provided by the Company for any unlawful, illegal, fraudulent, or unauthorised purpose, nor in any manner that violates applicable laws or regulations. The Company reserves the right to refuse, restrict, or discontinue services to any User at any time and for any reason.

Restrictions on the Use of the Website

The User shall not redistribute, sublicense, rent, publish, sell, assign, lease, market, transfer, or otherwise make available the Website, its content, or any component thereof to any third party without the prior written consent of the Company.

The User shall not circumvent, disable, interfere with, or attempt to bypass any security features, access controls, or proprietary notices associated with the Website, nor remove, alter, or obscure any copyright, trademark, or other proprietary notices displayed on the Website.

Without limiting the foregoing, the User agrees that the User shall not use the Website or the services of the Company to upload, post, modify, publish, distribute, transmit, or share any information or content that the User does not have the legal right or authority to make available, or that is unlawful, defamatory, obscene, vulgar, invasive of privacy, harmful to minors, misleading, fraudulent, infringing, malicious, threatening, or otherwise contrary to applicable laws, regulations, or public policy.

The User further agrees not to engage in any activity that disrupts, interferes with, damages, or impairs the Website, its servers, or associated networks, including but not limited to reverse engineering, scraping, crawling, automated access, introducing malicious code, or attempting unauthorised access to systems or data.

The Company reserves the right to suspend or terminate the User’s access to the Website or services at any time if, in the Company’s reasonable opinion, the User has violated these Terms & Conditions or engaged in conduct that may harm the Company, its operations, its reputation, or other Users.

Accuracy of Information

The Company does not warrant or guarantee that any information made available on the Website, including information relating to properties, services, pricing, availability, descriptions, images, or any other content, is accurate, complete, current, or error-free. All information provided on the Website is for general informational purposes only and should not be relied upon as the sole basis for making decisions without verifying such information through independent or primary sources.

The Website may contain certain historical or outdated information. Such information is provided solely for reference and informational purposes and may not reflect current offerings, availability, or conditions. The Company reserves the right to modify, update, remove, or replace any content on the Website at any time, but does not undertake any obligation to update previously published information.

The User acknowledges and agrees that it is the User’s responsibility to monitor changes to the Website and to verify the accuracy and suitability of any information before relying upon it. The Company shall not be responsible for any loss, damage, or inconvenience arising from reliance on information displayed on the Website.

Warranties

The Website and all services provided by the Company are offered on an “as is”, “where is”, and “as available” basis, without any warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, or availability.

While the Company may implement reasonable technical and organisational measures to ensure the security and functionality of the Website and services, the Company does not warrant that access to the Website or services will be uninterrupted, timely, secure, or error-free, or that defects will be corrected immediately.

The Company does not warrant that the Website, its servers, or any communications sent from the Company are free from viruses, malware, or other harmful components. The User acknowledges that use of the Website and services is at the User’s own risk.

The Company shall use reasonable efforts to restore access to the Website or services in the event of interruption; however, the Company shall not be liable for failure to meet uptime targets, delays, performance issues, or interruptions arising from maintenance, upgrades, system failures, connectivity issues, or circumstances beyond its reasonable control.

Travel Advisory and Guest Responsibility

It is the sole responsibility of the User to ensure compliance with all applicable travel, immigration, visa, health, safety, and local regulatory requirements relevant to the destination of travel or stay. Such requirements are subject to change without notice. The Company recommends that the User independently verify all such requirements with the appropriate authorities prior to booking and again before travel.

The Company does not provide travel insurance, medical insurance, or any form of coverage for the User. The User is responsible for ensuring that they are adequately insured through their own insurance provider or a third-party insurer. The Company shall not be responsible for any loss, expense, injury, illness, delay, or inconvenience arising from lack of insurance coverage.

By listing properties or offering services related to particular destinations, the Company does not represent or warrant that travel to such destinations is advisable, safe, or risk-free. The Company shall not be liable for any loss, damage, or injury suffered by the User as a result of travel to any destination. The User is strongly advised to review relevant government advisories and exercise due caution.

Website Content and Availability

The Company does not guarantee the authenticity, accuracy, completeness, or reliability of any content available on the Website, including content provided by third parties, property owners, service partners, or other Users. Prices, availability, and property details displayed on the Website are dynamic and may change at any time prior to booking confirmation. Once a booking is confirmed, subsequent changes to displayed prices shall not affect the confirmed booking price.

All content accessed by the User through the Website is used at the User’s own risk. The User shall be solely responsible for any damage or loss suffered by the User or any third party resulting from reliance on or use of such content. Under no circumstances shall the Company be liable for any loss or damage arising from errors, omissions, modifications, additions, or deletions to Website content.

The Company does not guarantee that the Website will be available at all times or operate without interruption. The Company shall not be liable for any loss or damage resulting from temporary or permanent unavailability of the Website or services, whether due to technical issues, maintenance, system upgrades, or factors beyond the Company’s control.

The Website shall not be construed as a recommendation or endorsement of any third-party service provider, property owner, or vendor listed on the Website. The Company expressly disclaims any representation or warranty regarding the quality, suitability, or reliability of any third-party services or offerings.

Cancellation and Refund Policy

The cancellation and refund policy applicable to bookings made through the Company shall be governed by the Company’s internal regulations and the terms communicated at the time of booking.

If a guest requests cancellation more than fifteen (15) days prior to the scheduled check-in date, a refund of one hundred percent (100%) of the booking amount paid shall be processed, subject to applicable deductions, if any.

Any cancellation requested within fifteen (15) days of the scheduled check-in date shall be treated as non-refundable, and no refund shall be payable.

Refunds shall be applicable only in cases where the full booking amount has been paid. Partial payments, advances, or token amounts shall not be eligible for refund.

Approved refunds shall be processed within seven to nine (7–9) working days from the date of confirmation of cancellation. Refund decisions made by the Company shall be final and binding, and no dispute shall entitle the User to claim any amount beyond the refund determined by the Company.

Payment Policy

In the event that a booking permits split or partial payment, the User agrees that the entire balance booking amount shall be paid within seven (7) days from the date of booking confirmation or prior to the check-in date, whichever is earlier. Failure to make such payment within the stipulated period may result in cancellation of the booking without any obligation on the Company to provide a refund.

All payments made by the User shall be subject to the applicable cancellation and refund policy of the Company. In the event of cancellation, refunds, if any, shall be processed strictly in accordance with the cancellation terms applicable to the booking.

The Company reserves the right to change accepted payment modes, impose transaction limits, or introduce additional verification measures for payment processing at its discretion and without prior notice.

The Company shall not be responsible for any failure or delay in payment processing caused by banking systems, payment gateways, technical issues, third-party service providers, or factors beyond the Company’s control.

Third-Party Links

The Website may contain hyperlinks or references to websites, platforms, or services operated by third parties. Such links are provided solely for the User’s convenience and reference. The Company does not control, endorse, or assume responsibility for the content, policies, security practices, or availability of any third-party websites.

The Company shall not be liable for any loss, damage, data breach, malware exposure, or other consequences arising from the User’s access to or use of any third-party website. Users are advised to review the privacy policies and terms of use of such third-party websites before engaging with them.

Any third party wishing to establish a link to the Website must obtain prior written permission from the Company. The Company reserves the right to deny such permission at its discretion and is under no obligation to provide reciprocal links.

Intellectual Property

All intellectual property rights in and to the Website, including but not limited to content, text, graphics, images, logos, branding elements, layout, design, software, code, and proprietary systems, are owned by or licensed to the Company or its applicable licensors. Nothing in these Terms & Conditions shall operate to transfer any intellectual property rights to the User.

The User is granted a limited, non-exclusive, non-transferable, and revocable right to access and use the Website solely for personal and non-commercial purposes, subject to compliance with these Terms & Conditions.

The User shall not reproduce, distribute, publish, modify, adapt, display, transmit, store, create derivative works from, or otherwise commercially exploit any content or intellectual property of the Company without the Company’s prior written consent.

The User shall not attempt to alter, tamper with, reverse engineer, decompile, disassemble, or otherwise derive source code or proprietary information from any part of the Website or the Company’s systems. Any unauthorised use of the Company’s intellectual property shall constitute a material breach of these Terms and may result in legal action.

Indemnification

The User (“Indemnifying Party”) agrees to indemnify, defend, and hold harmless the Company, its directors, officers, employees, representatives, affiliates, and agents (“Indemnified Parties”) from and against any and all claims, losses, liabilities, damages, costs, expenses, or proceedings, including reasonable legal fees, arising out of or relating to the Indemnifying Party’s use of the Website or services, breach of these Terms & Conditions, violation of applicable laws, or infringement of the rights of any third party.

The Company shall promptly notify the User of any such claim, and the User shall have sole control over the defence or settlement of such claim, provided that the Company may participate in such defence at its own expense. This indemnification obligation shall survive termination or expiry of these Terms.

Limitation of Liability

To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, loss of data, loss of business opportunity, business interruption, or reputational harm, arising out of or in connection with the use of the Website or services, even if the Company has been advised of the possibility of such damages.

The Company shall not be liable for any loss or damage arising from delays, service disruptions, technical failures, payment gateway issues, third-party service failures, force majeure events, or User error.

In no event shall the Company’s total aggregate liability for any claim arising out of or relating to a specific booking or service exceed the total amount actually paid by the User to the Company for such booking or service.

Waiver

The failure or delay by the Company to exercise or enforce any right, remedy, power, or provision under these Terms & Conditions shall not operate or be construed as a waiver of such right, remedy, power, or provision. Any waiver by the Company of any breach or default shall be effective only if made expressly in writing and shall not constitute a waiver of any subsequent breach or default of the same or any other provision of these Terms & Conditions.

Force Majeure

For the purposes of these Terms & Conditions, a “Force Majeure Event” shall mean any event, circumstance, or cause beyond the reasonable control of the Company, whether foreseeable or unforeseeable, including but not limited to acts of God, natural disasters, floods, earthquakes, fires, pandemics, epidemics, war, acts of terrorism, civil unrest, riots, strikes, labour disputes, governmental orders, regulatory restrictions, power failures, telecommunications or internet outages, cyberattacks, or any other events that prevent or delay the performance of the Company’s obligations under these Terms & Conditions.

If a Force Majeure Event occurs, the Company shall be excused from performance of such obligations as are affected by the Force Majeure Event, without any liability to the User, for the duration of such event. During the continuation of a Force Majeure Event, the Company shall use reasonable efforts to mitigate the impact of the event and to resume performance of its obligations as soon as reasonably practicable.

Relationship of the Parties

Nothing contained in these Terms & Conditions shall be deemed or construed to create any partnership, joint venture, agency, employment, or fiduciary relationship between the User and the Company. The User acknowledges that they are acting solely as an independent party and that no authority is granted to bind the Company in any manner whatsoever.

Assignment

The User shall not assign, transfer, delegate, or otherwise dispose of any rights or obligations under these Terms & Conditions, whether voluntarily, involuntarily, by operation of law, or otherwise, without the prior written consent of the Company. Any attempted assignment in violation of this provision shall be null and void.

The Company may assign or transfer its rights and obligations under these Terms & Conditions, in whole or in part, to any third party without restriction or prior notice to the User.

Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of India.

The courts located at Gurugram, Haryana, shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms & Conditions or the use of the Website or services.

The parties agree that they shall endeavour to resolve any dispute amicably through mutual discussions. If a dispute is not resolved within thirty (30) days from the date of written notice by either party, the dispute shall be referred to and finally resolved by arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator appointed mutually by the Company and the User. The seat and venue of arbitration shall be Gurugram, Haryana, and the arbitration proceedings shall be conducted in the English language. The arbitral award shall be final and binding on both parties.

Confidentiality

For the purposes of these Terms & Conditions, “Confidential Information” shall mean and include all information, whether written, oral, electronic, visual, or otherwise, disclosed or made available by the Company to the User or accessed by the User through the Website or services, including but not limited to business information, operational data, pricing, booking details, guest information, internal communications, processes, trade secrets, proprietary data, and any other information that is not publicly available.

The User agrees to maintain strict confidentiality of all Confidential Information and shall not disclose, share, copy, reproduce, transmit, or make available such Confidential Information to any third party without the prior written consent of the Company, except where such disclosure is required by law or permitted under these Terms & Conditions.

The User shall take all reasonable measures to protect the confidentiality of the Company’s Confidential Information and prevent unauthorised access, use, or disclosure. Any breach of this confidentiality obligation may result in termination of access to the Website or services and may attract legal action.

Contact Information

Any questions, concerns, or communications regarding these Terms & Conditions, the Website, or the services provided by the Company shall be addressed to the Company at the contact details provided below:

Email: booking@jrcestates.in
Phone: +91 9999696921

Any notice or communication sent to the Company shall be deemed to have been delivered upon actual receipt by the Company.

The Company may communicate with the User via email, telephone calls, text messages, or other electronic means using the contact details provided by the User. The User acknowledges and agrees that it is the User’s responsibility to keep their contact details accurate and up to date. Communications sent to the User using the details available on record shall be deemed to have been validly delivered.

Mobile Applications and Digital Platforms

Where the Company offers or operates any digital tools, booking engines, backend systems, or mobile-accessible platforms for facilitating bookings, guest communication, or operational coordination, the use of such platforms shall be governed by these Terms & Conditions and any additional policies or notices communicated by the Company from time to time.

Access to any such digital platforms may be role-based or permission-based. The User shall not attempt to bypass access controls, impersonate other users, or access information or functionalities that are not expressly authorised.

Any misuse of digital platforms, including falsification of records, unauthorised access to data, misrepresentation, or interference with platform functionality, shall constitute a material breach of these Terms & Conditions and may result in immediate suspension, termination, or legal proceedings.

Entire Understanding

These Terms & Conditions, read together with the Privacy Policy and any other policies expressly incorporated by reference, constitute the entire agreement between the User and the Company in relation to the subject matter hereof and supersede all prior or contemporaneous agreements, communications, representations, or understandings, whether oral or written.

No amendment or modification to these Terms & Conditions shall be valid unless published by the Company on the Website or expressly agreed in writing by the Company.

Survival

All provisions of these Terms & Conditions which by their nature are intended to survive termination or expiry, including but not limited to provisions relating to intellectual property, confidentiality, indemnification, limitation of liability, governing law, dispute resolution, and waiver, shall remain in full force and effect notwithstanding termination of the User’s access to the Website or services.

Grievance Officer

In compliance with the provisions of the Information Technology Act, 2000 and the rules made thereunder, the Company has appointed a Grievance Officer for addressing User complaints or concerns relating to these Terms & Conditions, data protection, or use of the Website and services.